We get it. Support leaders today are under pressure to do more than close cases. You’re expected to prove value, improve efficiency, scale impact, and support growth—all with limited resources.
We bring decades of experience and insight to help you make support more strategic, measurable, and effective.
What Makes Us Different
We are focused—by design.
We focus on support, because support is where demand, cost, risk, and customer experience intersect every day. We work with support leaders to:
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Make support strategic and visible to the business
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Measure what matters with NextGen Support Metrics
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Scale support cost-effectively using self-help, automation, and AI
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Reduce escalations, cost-per-case, and reactive demand
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Protect and retain revenue through stronger support outcomes
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Monetize differentiated support offerings where it makes sense
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Continuously evolve support to stay aligned with business needs
What We Bring to the Table
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Decades of Practical Support Leadership Experience
Our principals have spent decades working with leading customer-facing support organizations. -
Proven, Support-Focused Expertise
We’ve partnered with leading technology companies to solve complex support challenges, optimize delivery models, and modernize support operations. -
Support Benchmarks & Best-Practice Research
Since 2004, ServiceXRG has set the standard for in-depth technology support research—providing benchmarks support leaders use to make defensible, executive-ready decisions. -
Human-Curated Support Knowledge
Our research, benchmarks, and frameworks are created and curated by experienced support practitioners—not generated by AI. -
The ServiceXRG Framework™ for Strategic Support
A research-based methodology designed specifically to assess, improve, and scale support—resulting in a practical roadmap for ongoing impact.
Learn about our process to help solve your biggest support challenges.