Our guided assessment helps uncover the strategic potential of your support organization.
Answer a few questions and receive clear, actionable recommendations to position support as a strategic driver of business outcomes.
Support Is Strategic.
We help support leaders optimize, scale, and prove support’s contribution to the business.
Trusted by These Leading Companies
Our Clients
Generate Your Roadmap to Strategic Support
We help you build a roadmap to prioritize and achieve your most important outcomes.
Our Process
Outcomes Delivered
- Make Support Strategic – Prove the business contribution and impact of support.
- AI-Ready – Seamlessly integrate AI-enabled capabilities with the right tools, content, and skill sets to drive productivity, quality, and scale.
- NextGen Metrics – Measure and demonstrate support’s impact on efficiency, customer outcomes, retention, and revenue.
- Enable Customers – Deliver faster onboarding, stronger adoption, and quicker time-to-value so customers achieve meaningful outcomes.
- Scale Cost Effectively – Increase support delivery capacity through self-help, automation, and tech-touch—without increasing cost.
- Protect and Retain Revenue – Preserve recurring revenue by measuring, strengthening, and acting on customer relationship health.
- Monetize – Charge appropriately for differentiated support services by packaging expertise and outcomes customers value.
- Evolve – Continuously modernize support operating models, delivery approaches, and capabilities to stay aligned with evolving customer and business needs.
Access Resources to Elevate Support
We help Support leaders achieve strategic outcomes through data-driven insights and proven expertise. Members gain access to decades of industry knowledge and operational know-how through an extensive research library.
Serving those aspiring to greatness through support excellence since 2004.
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Decades of Practitioner-Led Experience
Hands-on experience designing, scaling, and modernizing support organizations across enterprise and SaaS businesses. -
Proven, Research-Backed Expertise
Objective, data-driven insight informed by real-world benchmarks and operational best practices. -
Industry Benchmarks That Drive Action
Performance benchmarks and best-practice research focused on efficiency, retention, scale, and monetization. -
Human-Curated Knowledge, Built for Real Decisions
Research, insights, and frameworks created and curated by experienced practitioners for human decision-makers—not generated by AI. -
Proprietary Frameworks for Strategic Support
The ServiceXRG Framework™ and supporting models that translate strategy into measurable outcomes and executive-ready narratives.