Support must transform to find better ways to drive efficiency and attain improved outcomes without compromising the support experience. Support leaders must focus resources on initiatives that will make the biggest impact and justify incremental funding by making the case for Support’s contributions to the business.
This presentation was delivered at SX Live 2023 on June 13 hosted by SupportLogic.
The Presentation covers the following:
- Defining Support Efficiency.
- Optimizing Support Outcomes.
- Introducing ServiceXRG’s Support Contribution Index.
- Improving Productivity.
- Removing Inhibitors to Productivity.
- Making Support Matter.
This resource is for ServiceXRG Members Only.
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