Support is changing — Are you prepared?
For many companies Support remains a reactive post-sales activity driven by metrics that emphasize the volume and velocity of case closure. However, in an era of subscription licensing and everything-as-a-service, reactive Support models are not enough.
Learn about the trends shaping Support and the best practices and performance metrics companies use to transform and optimize Support.
Actionable data, analysis, and recommendations informed by:
- More than 300 survey responses
- 1:1 interviews with Support leaders
- Analysis of more than 44 million anonymous support case records
This resource is for ServiceXRG Members Only.
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