SLAs and Their Critical Role in Service Success

Service Level Agreements

Service Success depends on setting realistic expectations with customers. Service Level Agreements or SLAs form the basis for customer expectations.

SLAs can be used to describe performance objectives for a wide variety of services including speed by which a replacement part will be delivered to a customer site, the up-time of an application, or the time it takes to respond to a question submitted to Support.

Learn how you can use service level agreements to set and manage customer expectations.