Access Resources to Elevate Your Services

The ServiceXRG Resource Library provides access to industry insights and research.

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Best Practices

About ServiceXRG

Benchmarks & Metrics

SUPPORT: The Essential Practices & Metrics Guide

Best Practices

Using Services to Retain & Grow Recurring Revenue

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Issues Management | Satisfiers & Dissatisfiers

Benchmarks & Metrics

Self-Service Deflection

Best Practices

Ensuring a Successful Journey to Customer Success

Best Practices

Four Imperatives for Scaling Support

Benchmarks & Metrics

SLAs and Their Critical Role in Service Success

Best Practices

Net Recurring Revenue

Best Practices

Case Management Best Practices

Benchmarks & Metrics | Member Only

Case Management and Resolution Metrics

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Metrics to Measure Self-Help and Digital Engagement

Benchmarks & Metrics

Measuring the Return on Knowledge Management

Best Practices

Service Renewal Best Practices Playbook

Best Practices | Member Only

How to Position the Benefits of Subscription

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Tech-Touch to High-Touch

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You Can’t Retain without Engagement

Benchmarks & Metrics

Chatbots Use & Performance Metrics