Access Resources to Elevate Your Services

The ServiceXRG Resource Library provides access to industry insights and research.

Note that some resources are available to ServiceXRG members only. Already a Member? Sign In. Not a Member? Request Trial Access.

Benchmarks & Metrics | Member Only

Support Funding Models

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What is the primary expected outcome of your service organization?

Customer Studies | Member Only

Software Adoption Service Offerings and Effectiveness

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Adoption Lowers Churn

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Customer Support vs. Customer Success

Customer Studies | Member Only

Software Product Purchase and Services Attach

Benchmarks & Metrics | Best Practices | Member Only

Proactive Services – Don’t Wait for Customers to Ask for Help

Benchmarks & Metrics | Member Only

Service Growth Metrics

Webinars

Working Smarter To Increase Customer Support Efficiency

Best Practices | Member Only

How to Develop World-Class Service Portfolios

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Service Sales Performance

Best Practices | Member Only

Self-Help and Digital Engagement

Member Only | Workshop

CX Workshop

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Characteristics of World-Class Service Portfolios

Member Only | Workshop

Subscription Practices and Metrics

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Where does your revenue come from?

Benchmarks & Metrics | Member Only

Support Response and Resolution Benchmarks

Best Practices | Member Only

Customer Success Management Playbook