Access Resources to Elevate Your Services

The ServiceXRG Resource Library provides access to industry insights and research.

Note that some resources are available to ServiceXRG members only. Already a Member? Sign In. Not a Member? Request Trial Access.

Benchmarks & Metrics | Best Practices

State of Support

Benchmarks & Metrics | Member Only

Measuring Support Utilization

Customer Studies | Member Only

Technical Account Management Roles

Best Practices

First Contact Resolution (FCR)

Webinars

Metrics That Matter: How to Drive Outcomes

Benchmarks & Metrics | Best Practices

Closing the Deflection Gap

Webinars

Measure What Matters: Driving Business Outcomes

Webinars

Self-Service Success: Hacks and Metrics to Rock Your DIY Game!

Infographic

Subscription Success = Mindset + Metrics + Programs

Infographic

The Customer Journey to Value

Best Practices

The Transformation of the Service Organization

Best Practices | Webinars

The Road to Support Efficiency and Better Outcomes

Benchmarks & Metrics

Measuring Service Contribution

Best Practices

How to Make The Transition to a Subscription Model

Best Practices | Member Only

Service Marketing and Portfolio Management

Best Practices

AI: An Opportunity to Reimagine Support

Webinars

Scaling Customer Service in the Era of ChatGPT

Member Only | Workshop

The Evolution of Self-Service – From Search to ChatGPT