Search is the way we access knowledge today. It is the foundation for customer self-help and the way service teams access the accumulated knowledge of the organization. Search makes it possible for companies to cost effectively scale service delivery and share knowledge.
But is today’s search enough?
With a glimpse of ChatGPT, current search initiatives seem to fall short.
A long list of search results is not as attractive as THE answer presented in the form or a well written response to a specific question.
The future of search will change. To take advantage of advanced intelligence for knowledge access we need to start preparations today.
In 45 minutes, the replay of this webinar will help you…
- Avoid common search pitfalls that will put you behind
- Understand the implications of next-gen intelligence & what it means for your business
- What you can do today to prepare for the new ChatGPT era
SPEAKERS:
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Tom Sweeny – Founder & CEO, ServiceXRG
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Neil Kostecki – VP Product & Service, Coveo
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Bonnie Chase – Senior Director Service Marketing, Coveo
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