For the latest insights on Support Metrics check out:
The NextGen Support Metrics for 2026 and Beyond best practices report introduces a new approach to measuring Support to offer deeper, more actionable insights to improve support efficiency and effectiveness and reveal the business impact of Support efforts.
A sit-down conversation with Tom Sweeny, CEO & Founder of ServiceXRG and Neal Travis.
What Sparked this Conversation?
So often we see that teams get stuck in measuring operational metrics like First Response Time (FRT), Handle Time, Time to Resolution (TTR), and Customer Satisfaction (CSAT). But what do these metrics really tell you about the value that your Support Organization brings to the company as a whole? That’s what we dive in to find out.
Watch the replay of this 30 minute conversation as they discuss:
- The limitations of operational metrics.
- Strategies to drive business value.
- Redefining metrics for business growth.
- Innovative approaches to customer support.
This sit-down conversation was hosted by Neal Travis, Founder of Growth Support.
Download NowAlready a Member? Login for faster access