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Resource Library : AI for Support: Use Cases, Risks, and Quick Wins

AI for Support: Use Cases, Risks, and Quick Wins

AI for Support

AI is not a silver bullet, but it is a useful tool when applied to the right use cases. This article introduces an approach for selecting AI use cases and balancing risks and rewards.

ServiceXRG defines and presents 20 possible AI for Support use cases, including the dimensions for choosing which use cases to consider.

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