This presentation provides an introduction to AI and offers an approach to evaluate use cases for applying AI in Support.
AI is not a silver bullet – it will not solve all the challenges Support cases but is an immensely powerful tool when applied correctly.
The Presentation covers the following:
- What is AI.
- How AI change Support.
- The role of AI.
- AI use cases.
- AI Impacts.
This resource is for ServiceXRG Members Only.
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