Blog : Support Leadership, Unfiltered
2.13.26 Read Time: 3 Mins
As AI adoption accelerates, some organizations will choose to use AI to elevate support’s strategic relevance, while others will automate activity without improving outcomes. Here’s what makes the difference.
Read Time: 3 Mins
Strategic support leaders choose moments where support’s perspective can materially improve outcomes the business already cares about. Here’s how to know which battles to fight.
Read Time: 4 Mins
Where is your support organization on the journey from reactive containment to strategic relevance? Here’s the roadmap—and how to recognize which stage you’re in.
2.12.26 Read Time: 3 Mins
Edition 1 establishes that the primary constraint on support’s strategic relevance is no longer execution or technology, but leadership and the operating models that keep support reactive.
Read Time: < 1
This inaugural edition introduces the series by validating the structural realities of support leadership and establishing that strategic support relevance must be led deliberately—not assumed.
