Category: Metrics

4.28.23 Read Time: 3 Mins

Community Metrics for Support

As Support develops social channels it must consider how to measure the impact of these strategies. This article introduces a few metrics to consider.

9.9.20 Read Time: 3 Mins

Time to Resolve (TTR)

Time to Resolution (TTR) is a metric to measure the elapsed time it takes for Support to resolve a case. This article introduces the definition and inputs required to measure …