Category: Guest Post

6.25.24 Read Time: 4 Mins

Multi Vendor Solution Support Delivers Results for Cisco Customers

The modern IT environment is mission critical, highly complex, and spans from the datacenter to the cloud often consisting of hardware and software from a variety of technology providers. Companies …

1.24.22 Read Time: 2 Mins

Protecting Customer Data During the Support Process

With new data protection requirements and security threats it’s important that Support organizations understand their role in protecting their organizations from these risks. This article introduces how to protect customer …

1.20.21 Read Time: 2 Mins

Customer Experience vs. Customer Success – Similarities and Differences

Guest Author Jennifer MacIntosh breaks down the similarities and differences between Customer Experience (CX) vs. Customer Success.