Author: Melissa Sweeny

11.18.24 Read Time: 2 Mins

8 Reasons You Need NextGen Support Metrics

Revolutionize your support strategy with ServiceXRG’s NextGen Support Metrics—go beyond traditional metrics to enhance customer retention, satisfaction, and revenue impact. Elevate your support with strategic, actionable insights today!

6.10.23 Read Time: 2 Mins

ChatGPT – What is it and why should I care?

LLMs and generative AI can change the way you deliver service.  The key to success is finding the right use cases. Learn how.

4.26.23 Read Time: < 1

Preparing For Next-Gen Service Technologies

Planning for and adopting the next generation of service technologies.

11.17.22 Read Time: < 1

What’s your plan to improve support efficiency?

Learn how companies can increase support efficiency to avoid declining service level performance, increased customer dissatisfaction, and higher customer churn rates.